Booking, Cancellation & Transfer Terms

We want booking Mindset Republic to feel clear from the beginning. Please check the experience, audience, date, time, delivery format, location and price before completing your booking.

By completing a paid booking, you agree to these Booking, Cancellation & Transfer Terms and any specific terms clearly disclosed for that experience.

All public prices shown on the Mindset Republic website are in Australian dollars and include GST unless stated otherwise.

• 90-minute public workshop — $99 inc. GST per individual
• Two-person public workshop booking — $179 inc. GST for two people
• EXPLORE 1:1 — $295 inc. GST

Your place is confirmed once the required payment has been successfully processed and you receive booking confirmation, unless we expressly agree otherwise in writing.

Private programs, organisational work, tailored experiences and the EXPAND Series may use separate proposals, invoices, deposits, payment plans or terms.

Mindset Republic does not add a separate card transaction surcharge to the advertised price. The price displayed for the experience is the price charged by Mindset Republic, subject only to any separately disclosed lawful charge that is not a card-payment surcharge.

From 1 October 2026, Visa, Mastercard, American Express and eftpos card networks are introducing no-surcharge rules for relevant prepaid, debit and credit card payments in Australia. Mindset Republic's launch booking build is configured with no card-payment surcharge.

We understand that plans change. The following Mindset Republic change-of-mind policy applies to public workshops and individual bookings.

Credits must be used within 6 months of issue unless Mindset Republic agrees otherwise. Where a participant is eligible to transfer, reschedule or take a credit, they must tell Mindset Republic which option they choose within 14 days of making the change request. A transferred booking remains subject to availability.

Exceptional circumstances will be considered reasonably and case by case. We may ask for enough information to understand the request, but we do not want people providing unnecessary sensitive personal information.

A two-person ticket is one booking for two participants. If one person cannot attend, you may nominate another suitable participant before the workshop, subject to any age/audience/consent requirements.

If only one person attends, the unused portion of the pair booking is not automatically refundable. Contact us before the workshop if you need to change the second participant.

Transfers are subject to availability and the suitability of the new session for the participant. A booking may not be resold or transferred for commercial gain.

Where a participant is under 18, any substitute participant must complete the required parent/guardian consent and safeguarding process before attending.

Sometimes we may need to change a facilitator, venue, delivery format, date or time, or cancel/reschedule an experience because of circumstances affecting safe or practical delivery.

If we cancel an experience, we will aim to offer a suitable alternative within 14 days of the original scheduled experience. If we cannot do so, you may choose an alternative available date, a credit, or a refund of the amount paid for the affected service. This 14-day service standard is Mindset Republic's policy and does not limit any rights or remedies available under Australian Consumer Law.

If we make a material change that means the experience is no longer reasonably suitable for you, please contact us and we will work with you on an appropriate remedy.

We recommend avoiding non-refundable travel or accommodation arrangements unless you are comfortable carrying that risk.

Please arrive or join online on time. If you arrive late, we will do our best to include you without disrupting the experience. Where lateness means safe or meaningful participation is no longer practical, admission may not be possible and the booking may be treated as a late cancellation/no-show.

Mindset Republic aims to create respectful, safe environments. Participants are expected to follow reasonable facilitator directions and respect the dignity, privacy and safety of others.

We may ask a participant to stop particular behaviour or, where reasonably necessary for safety or serious misconduct, leave an experience. Any refund or other outcome will depend on the circumstances and applicable law.

Participation and safeguarding requirements for young people are addressed separately through the relevant consent and child-safe processes.

For online experiences, participants are responsible for having a suitable device, internet connection and reasonably private environment. If Mindset Republic experiences a technical failure that materially prevents delivery, we will arrange a reasonable alternative, reschedule or other appropriate remedy.

Participant-side technical problems do not automatically create a right to a refund, although we will try to help where reasonably possible.

The EXPAND Series, private programs and organisational engagements may involve reserved dates, preparation, tailored materials, facilitator commitments, travel or staged delivery. Specific cancellation, rescheduling, deposit and payment terms are set out in the relevant proposal or booking agreement.

Those specific terms are provided before commitment and operate together with rights that cannot be excluded under applicable law.

Where Mindset Republic offers an approved payment plan, the total price, instalment dates and any specific conditions will be disclosed before the participant commits.

Mindset Republic provides learning, reflection, mentoring-style and facilitated experiences. Individual outcomes vary and no particular personal, professional, educational, behavioural, financial or other result is guaranteed.

Once an experience has commenced and a participant has begun participating, change-of-mind refunds do not apply. This does not remove any right or remedy the participant may have under Australian Consumer Law if the service fails to meet an applicable consumer guarantee.

Nothing in these terms is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable law.

Where a service does not meet a consumer guarantee, your rights and the remedy available will depend on the circumstances and applicable law. These rights are separate from Mindset Republic's voluntary change-of-mind policy.

Approved refunds are ordinarily returned to the original payment method where practicable. Processing time may depend on the payment provider or financial institution.

Use the booking-management link provided in your confirmation where available, or contact Mindset Republic using the details below.

Please include your name, booking, date and the change you are requesting. Do not send unnecessary sensitive personal information.